30-Day Refund Policy
We stand behind our software and want you to be satisfied with your purchase.
Refund Eligibility
- Time Limit: Refund requests can be made within 30 days of purchase
- Condition: No specific reason required for refund requests
- Product Coverage: Any software purchase from CraggyLabs.
How to Request a Refund
- Contact our support team via email: support@craggylabs.com
- Include your order number or purchase confirmation
- Specify that you are requesting a refund
Processing Time
- Response Time: We will acknowledge your refund request within 48 hours
- Processing Time: Approved refunds will be processed within 5-7 business days
- Refund Method: Refunds will be issued to the original payment method used for purchase
What We Need From You
When requesting a refund, please provide:
- Your order number or purchase confirmation
- The email address used for purchase
- Any relevant details about your experience
Refund Process
- Request: Submit a refund request via email
- Verification: We will verify your purchase information
- Approval: Eligible requests will be approved automatically
- Processing: Refunds are processed to your original payment method
- Confirmation: You’ll receive confirmation when the refund is complete
Technical Support Alternative
Before requesting a refund, consider contacting our technical support team. Many issues can be resolved quickly. We’re fully committed to helping you get the most from our software.
Contact Information
For refund requests or questions about this policy:
- Email: support@craggylabs.com
- Response Time: Within 48 hours on business days
This refund policy is designed to be fair and straightforward. We appreciate your business and want to ensure your complete satisfaction.